Customer Service

Payment & Checkout Information

  • Please do not do a “buy it now” if you are not planning to pay!
  • You will only have to checkout and pay once for your entire order
  • Please review our detailed policies on shipping and fixing any issues before purchasing the item. If you have any questions, please contact us, info@bahnburner.com
  • Payment Options: Paypal, Visa, Mastercard, American Express, and Discover
  • Sales Tax: We are required to collect 8.875% for shipments to New York, 8.25% for shipments to California, 8.90% for shipments to Kansas, 9.25% for shipments to Tennessee, 5.00% for shipments to Virginia, 7.00% for shipments to Illinois and 7.75% for shipments to Ohio
  • Shipping price for this item is to the Continental 48 states only
  • We do not ship to Alaska, Guam, Hawaii, Puerto Rico or Virgin Islands
  • We do not ship to P.O. Box, APOs, FPOs, or Military Mail Box

If you are having difficulty processing your payment, please email us, info@bahnburner.com

Shipping Policies

  • The shipping price quoted in the auction is for areas in the continental USA only (48 states)
  • We do not ship to P.O. Box, APOs, FPOs, or Military Mail Box
  • We do not ship to Alaska, Guam, Hawaii, Puerto Rico or Virgin Islands

You can expect your order to be delivered between 4 to 14 business days of placing your order. Why so long? It takes 1 to 3 days to process your order and get it on its way. The package spends another 3 to 10 days in transit – and that depends on where you live relative to our warehouse location. To help you know where your order is, we normally ship via Federal Express, UPS, or USPS so we can email you the tracking number. With the tracking number you can follow your package on its journey from us to you. We provide the tacking number to you and that shipper will tell you where it is.

Sometimes packages have to go by another delivery service. Usually this is due to the delivery location or the size, weight, and dimensions of the package. When we ship using another carrier, we still help you know where your order is by giving you a tracking number. If your package is really heavy or its dimensions are large, it will be sent by “truck freight” which means it is going to take longer for you to receive it than our estimated 4-14 days from order.

Some of the other carriers we use include:

AGS
* Tracking: http://www.agsystems.com/tracking.html

UPS
* Package Tracking: http://www.ups.com
* Phone: 1-800-742-5877

Please note that we are not responsible for labor expenses, towing expenses, additional repair expenses, rental car expenses or other related expenses caused by the duration of time required for you to receive the part(s) you won / ordered, or caused by any of the listed problems and any additional time required to fix them, or caused by the use of wrong, broken or defective part(s) during and/or after installation.

Problem? Let’s fix it!
Sometimes one of the problems listed below happens. If one happens to you, tell us within 30 days from the date you ordered the part(s) and we’ll fix it. If your package was damaged in transit, tell us & the carrier within 48 hours of receipt in order to process this claim.

If you experience one of the problems listed below please call us as soon as you discover the problem so that we may remedy it. Please be aware that any problem not listed below is not covered by our 30 day exchange policy. If you do experience a problem other than the one listed below please call one of our service agents and we will try our best to resolve it.

  • Defective Part
  • Damaged in Transit
  • Damaged inside the Part Box
  • Missing Part
  • Wrong Part

Defective Part
If the part you received has a manufacturer’s defect, contact our Customer Service Team right away, info@bahnburner.com, and tell us so we can get you a part without a defect! We do need you to send back the defective part before we ship you a replacement. Don’t worry, we’ll pay for the shipping costs to get the part(s) back by emailing you a pre-paid shipping label to put on the shipping box, then you give that shipping box to FedEx and they’ll bring it right back to us. As soon as we receive the defective part and inspect it, we’ll get a replacement on its way to you.

Damaged in Transit
Inspect your package(s) BEFORE you accept it from the delivery person!! If you see any damage and/or evidence of tampering on the outer packaging you MUST make sure that the delivery person makes a note of this damage on the delivery receipt. Without this note on the delivery receipt we cannot fix this problem for you. Once you’ve made sure the note of damage is on the delivery receipt, tell the delivery driver that you refuse to accept the damaged package, then contact our Customer Service Team right away, info@bahnburner.com, and tell us so we can send you a replacement part! As soon as we confirm with our carrier that the delivery receipt has the note of damage, we’ll get a replacement on its way to you.

If no one was available to accept your package(s) from the delivery person and the package was left for you, first contact our Customer Service Team right away, info@bahnburner.com, and tell us. Second, you MUST contact the carrier within 48 hours of date the package was left for you! A member of our Customer Service Team can explain how you contact the carrier to report the damage. For this type of claim, we require our carrier to validate the damage. Depending on your location, you may have to take the part to the nearest carrier outlet. Once that’s done, we’ll get a replacement on its way to you.

Damaged Part inside the Box
Inspect your parts once you receive them. If any part is damaged, contact our Customer Service Team right away, info@bahnburner.com, and tell us so we can get you a part that’s not broken! We may need you to send back the broken part before we ship you a replacement and a member of our Customer Service Team will explain what you need to do so the process works properly. Plus we’ll take care of the shipping costs to get the part back so you don’t have to worry about that. As soon as we receive the damaged part and inspect it, we’ll get a replacement on its way to you.

Missing Part(s)
If you don’t have all the parts you won / ordered, first check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock we may have split your order into multiple shipments, which we indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you originally paid. Second, check your email for messages from us providing additional tracking numbers for the rest of your items. You can check the whereabouts of the additional packages using the tracking number and the carrier’s website provided in the email. You may also contact our Customer Service Team, info@bahnburner.com, for estimated delivery dates for every shipment associated with your order.

If there are no more shipments to arrive and you are still missing a part, contact our Customer Service Team right away, info@bahnburner.com, and tell us so we can get you the part that’s missing! We’ll take care of the shipping costs to get the missing part to you.

Wrong Part(s)
Our teams work really hard to make sure we send you the exact part(s) you won / ordered, but sometimes things get mixed up and you might receive a part that’s not what you won / ordered. If this happens, call our Customer Service Team right away at info@bahnburner.com tell us so we can get you the correct part(s)! A member of our Customer Service Team will explain what you need to do so the process works properly. The first step is that we need you to send back the part(s) you did get. We’ll email you a shipping label and as soon as we get that part(s) back, we’ll get the correct part(s) on its way to you. Plus we’ll take care of the shipping costs for all of this back and forth so you don’t have to worry about that.

If you ordered a part(s) that you don’t need or you no longer want or it doesn’t fit the way you want it to, we can’t fix those problems and we respectfully remind you that all sales are final, no refunds, and no exchanges.

What we can’t fix
While we sell parts to help you fix your vehicle, we can’t help you with labor expenses, towing expenses, additional repair expenses, rental car expenses or other related expenses caused by the duration of time required for you to receive the part(s) you ordered, or caused by any of the listed problems and any additional time required to fix them, or caused by the use of wrong, broken or defective part(s) during and/or after installation, or caused by the use and/or installation of the part(s) you won / ordered. Thanks for understanding.

Feel free to contact our Customer Service Team, info@bahnburner.com, for information about your order.